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Key Concepts

Before using integration application for ServiceNow, it is helpful to understand some key concepts of the integration that are described in the following sections:

  • SNI-DataTypes.htm — data types that can be exported from FlexNet Manager Suite and from ServiceNow
  • SNI-KeyDataMergeDetails.htm — introduces the role that transform maps play in merging data between FlexNet Manager Suite and ServiceNow
  • SNI-KeySourceOfTruth.htm — how source of truth settings structure data into an optimized view with no duplicate or missing records
  • SNI-KeyViewingData.htm — where to go in FlexNet Manager Suite and ServiceNow in order to view data that has been merged by the integration application
  • SNI-KeyTables.htm — table storage options in ServiceNow (Software Asset Management (SAM) Foundation plugin tables) and a description of how the integration application creates or updates computer records in ServiceNow and sets the CI classes.

FlexNet Manager Suite (On-PremisesCloud)

2025 R1Current